FAQ

How does availability checking and booking work via the website?

On our website you can easily check the availability of rooms and book directly online. The process is straightforward: as soon as you enter your desired travel dates, you will immediately receive an overview of available rooms and prices.

booking process:

  1. Book directly: You have the option to book your room directly through our website, without having to go through third parties.
  2. Payment upon arrival: Payment is only due upon arrival at the hotel. You do not need to pay in advance.
  3. Free cancellation: We offer you flexibility. You can cancel your booking free of charge up to 3 days before your planned arrival.
  4. Credit card for security: Only a credit card is required for booking. This serves as security for your reservation and will not be charged immediately.

We want to make sure your booking experience is as pleasant and transparent as possible. Should you have any further questions or need assistance, we are always happy to help.

Is it possible to cancel my booking free of charge?

Yes, we offer you the option of cancelling your booking free of charge up to 3 days before your scheduled arrival if you booked directly through our website.

Is there an own hotel parking?

We are situated in the old town directly, so we can´t offer any own parking. There are restaurants and attractions in the immediate vicinity.
A parking garage or public parking spaces are available about 250m away for a fee. We recommend the St. Marien parking garage (approximately 250 meters) or the parking spaces at the Music and Congress Hall (approximately 600 meters). E-charging stations are also available at the parking lots. There are sufficient parking spaces available at both locations.
It is usually possible to stop directly in front of the hotel for loading and unloading.

If you arrive by bike, you have the option of storing it in our lockable, dry premises. Please notice, this room is only accessible during our reception hours from 07 a.m. to 07 p.m. Please inform us in advance.

From what time to what time is the reception staffed?

Our Rezeption is available daily from

7.00 a.m. until 7.00 p.m.

Late arrivals are only possible by prior arrangement.

In Case of an emergency please call Lübeck Wachunternehmen on +49 451 48 44 50.

 

What time is check-in?

Check-in time is 15.00 hours. An early check-in is possible if avaiable. You have to book this in advance. A service fee will be charged.

Is is possible to store your luggage in the hotel when you´ll arrive before 15.00 hours. Please note that we are not responsible for any damage or loss.

Are pets allowed in the hotel?

Your pet is welcome, of course. The additional fee for it will 15,00 Euro per day. Please tell us about your pet when you book the room. Please notice that your pet is not allowed in the breakfast room while breakfast. Assistance dogs are of course free of charge and excluded from this.

Is there an elevator in your hotel?

Our hotel is a historical building. So we have no elevator. Of course, we are helpful with your luggage.

Is there wireless lan in the hotel?

Everywhere in the hotel is wireless lan for free.

Is there a mini bar in the hotelroom?

There is no mini bar in the room but there is a teamaker. In our double rooms are refrigerators which can be filled on request. In our suite, the deluxe double rooms and double rooms there are also refrigerators, which we will be happy to fill for you on request. For the single rooms we have a trusty minibar in the back of the house.

Is there a safe in the hotelroom?

Each of our rooms has its own safe. There is also a hotel safe at reception.

How can be paid in the hotel?

We accept:

  • Visa
  • MasterCard
  • American Express
  • EC-card
  • Maestro
  • Cash (Euro)

Do you offer lactose-free and gluten-free food?

If you need special food, for example, gluten- or lactose-free food, please tell us in advance. We will organize this.

Is is possible to have breakfast although I am not a hotel guest?

External guests are welcome for breakfast. Please reserve a table in advance.

Is it allowed to smoke in the hotel?

No. The hotel and all rooms are non-smoking areas. Of course, you may smoke outside where are ashtrays for you.

Is it possible to buy vouchers?

You can buy vouchers for every offer we make, No matter whether you´ll like a breakfast voucher or one for a package.

How to find us

How to reach us by car

If you are driving on the A1 motorway, please take the “Lübeck Zentrum” exit and turn right onto Stockelsdorfer Straße. Drive to the roundabout and take the first exit “Bei der Lohmühle”. Drive to the next crossing and turn left into “Fackenburger Allee”. Follow the road to the next roundabout. Here you take the third exit and drive over the bridge towards Holstentor. After the Holstentor, turn left into the street “An der Untertrave”. The Fischergrube is the 7th street on the right. You will find the hotel after approx. 250 m on the left-hand side in the Fischergrube.

Arrival by ferry

You´ll arrive at terminal „Skandinavienkai“ in Travemünde by ferry. Please take the train to Lübeck main station and then a bus, a cab or walk to the hotel.

If you are by car just take the A1 motorway to the direction Lübeck.

Arrival from the train station by bus

From the train station, head to the ZOB (Central Bus Station) and take one of the bus lines heading towards the city center/GRP until you reach the “Katharineum” stop. Get off there and walk about 50 meters in the direction the bus was traveling, then cross the street to the left. Continue straight ahead through Pfaffenstraße and keep going straight into Beckergrube.
At the corner of Beckergrube/Kupferschmiedestraße, turn right. You will then be heading directly towards the hotel at Fischergrube 52.

Arrival by plane

You´re landing at Hamburg airport. From there just take the S-Bahn to Hamburg main station. Then take the train to Lübeck main station. There you can take a bus, a cab or you`ll walk to the hotel.

Arrival by train

Take the Deutsche Bahn to Lübeck Central Station. From the train station, walk to the ZOB (Central Bus Station) and take a bus heading toward the city center/GRP until you reach the “Katharineum” stop. Get off there and walk about 50 meters in the direction the bus was traveling, then cross the street to the left. Continue straight ahead through Pfaffenstraße and go straight on into Beckergrube.

At the corner of Beckergrube/Kupferschmiedestraße, turn right. You will then head directly towards the hotel at Fischergrube 52.